Important Information
Travel Buddy: Since you have purchased flythomascook.com Travel Buddy Service you will soon be receiving important travel information on your mobile including your booking reference, flight re-confirmation on all flight details, travel tips, destination weather and lots more.
Baggage: Check-in baggage is no longer included in the flight price for bookings made after 4th March 2009, (excluding premium cabin or flights to canada), 5kg of hand luggage allowance is included. If you have not already added check-in baggage to your booking you can add 20kg for a small fee (NOT inside 7 days of your first departing flight). Excess baggage (baggage allowance not booked in advance) will incur additional charges at the airport, individual bags that weigh 30kg or over will not be accepted on the flight. See our online self help for more details
No refunds: flythomascook.com is a no refund airline. If you cancel your booking you will be charged 100% of the booking cost. We strongly recommend you take out travel insurance.
Meals: In-flight meals are NOT included in the flight price.
Carriage is subject to the applicable tariffs, conditions of carriage of the airline you are flying with and conditions of contract and other important notices. If you are travelling with Thomas Cook Airlines, the applicable conditions of carriage can be accessed from our website. For other airlines, conditions of carriage are available on application at the office of the carrier.
Carriage hereunder is subject to the rules and limitations relating to liability established by the Montreal and Warsaw Conventions as detailed below in the NOTICE of Liability Limitations. Get full conditions of contract and other important notices can be accessed on our website.
NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
- Where the Montreal Convention applies, the limits of liability are as follows:
- There are no financial limits in respect of death or bodily injury.
- In respect of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately EUR 1,200; US $1,470) per passenger in most cases.
- For damage occasioned by delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,000; US $6,000) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
- Where the Warsaw Convention system applies, the following limits of liability may apply:
- 16,600 Special Drawing Rights (approximately EUR 20,000; US $25,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $12,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
- 17 Special Drawing Rights (approximately EUR 20; US $25 per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400: US $500) for unchecked baggage.
- The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. if your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Dangerous Goods (Hazardous Materials)
For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier for further information on dangerous goods. Get further information on dangerous goods
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